Refund Policy

Last updated: July 31, 2026

1. 14-Day Refund Guarantee

The first monthly payment for TeachPen Pro and a lifetime license purchase are eligible for a full refund within 14 days of payment for any reason, no questions asked. The same rule applies to the first payment made by legacy personal annual subscribers. Refunds are issued in the currency and amount actually paid.

2. Refund Processing

Payments are handled by Paddle, the Merchant of Record, so refunds are also processed through Paddle. Approved refunds are returned to the original payment method. You can request a refund by contacting hello@teachpen.com or by using the refund link in your Paddle receipt.

3. Local Statutory Rights

Consumer cancellation rights in the EU/EEA, the United Kingdom, and other regions, commonly 14 days, apply alongside this policy. If applicable law gives you more favorable rights, we will follow that law.

4. Subscription Renewals and Cancellation

Monthly renewal payments are non-refundable. You may cancel at any time before the next renewal. After cancellation, Pro remains available through the end of the current paid period, then the app returns to Basic. New personal annual subscriptions are not sold. The same renewal and cancellation rules apply to legacy personal annual subscriptions retained for compatibility.

5. Free Trial

TeachPen's Basic features are free forever, so you can try the product before purchasing Pro.

6. Contact

Refund questions may be sent to hello@teachpen.com.